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After we have designed the web site and implemented the design, your site will be ready to go live. Your training will to equip you with the skills to edit, add and delete pages, emails, links and downloads.
This web site (www.toadalcontrol.com) is frequently updated as our system evolves and is your first point of reference.
The support line is 3004 7900. Telephone and email support is only available during business hours. ToadShow's business hours are 9am to 5pm Monday to Thursday and 9am to 3:30pm on Fridays.
Planning a web event? Increased usage can place unforeseen loads on a web site. It is important that you monitor your site prior to and during any web event or announcements that might result in heavy usage. This is particularly important if the spike in usage is likely to occur outside normal business hours. If you need to arrange after hours support please let us know in advance.
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| What is free (not charged)? | |
Any emergent or existing bugs or errors in the functionality of the site are fixed free of charge.
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| Maintenance and support (charged) | |
Most maintenance will be carried out by means of Toadal Control – the content management system in your site. It handles changes to navigation, web pages, calendar items, polls, surveys and newsletter pages (Depends on what modules you have installed.) There will be no need to call on our services in such cases.
Maintenance and support requests beyond this are charged at $90 per hour (ex GST) during business hours. Maintenance requests incur a minimum charge of $90 (minimum of 1 hr). Urgent or after hours requests are charged at $170 per hour (ex GST), minimum of 1 hour.
A maintenance request is any coherent task (possibly in installments) or combination of tasks. For example, preparation of materials for a newsletter is a maintenance request, even though the tasks involved may cover several days with gaps in between the actual work periods. The scope of the request would be outlined by you or your agents at the outset.
Another example might be a series of changes to the home page design, the internal page template, the style sheet, and the page footer insofar as these tasks are combined into one request and the instructions cover all tasks. In this case we aggregate the time spent in our time sheets and charge the total expended in the execution of the request. (Does not cover unforseen, unrelated tasks).
An example of two requests in the same day each of which would be charged the minimum of one hour is as follows:
Request 1. Emergency change to the colour of a logo on the home page (in the morning).
Request 2. Another, unforseen emergency change to the colour of a different logo (in the afternoon)
In this case the requests will have been conceived separately, articulated separately and executed separately. The minimim charge is to cover the set up, archiving, administration and other costs associated with individual requests.
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